The Company has established a procedure for a fair review of complaints related to any controversy, conflict, or harassment within Anthony’s Villa. Employees may take their complaint directly to the person or department listed in Step 2 if the complaint is related to the direct supervisor or manager or if the employee, person served, family, or external partner feels their supervisor or manager would not provide an impartial resolution to the problem:
Step 1: The complaint should be submitted orally or in writing to a supervisor or manager within three working days of the incident or as soon as possible. Sooner is better, as it will assist in a more accurate investigation, but complaints will be taken seriously regardless of when they are reported.
Supervisors and managers will report complaints to the designated representative as soon as they are able. At this time, the Designated Representative or their qualified designee will conduct a fair, timely, and thorough investigation. All parties will be provided with appropriate due process and reasonable conclusions will be reached based on the evidence. The supervisor or manager will generally give the reporting employee, person served, family, or external partner a written summary of their findings within five working days. Resolution may take longer depending on how much investigation is required. If the employee, person served, family, or external partner is not satisfied with the resolution, they may proceed to Step 2.
Step 2: The employee, person served, family, or external partner may submit an oral or written request for review of the complaint and Step 1 resolution (or if skipping Step 1, their initial report) to the designated representative. This request should be made within three working days following the receipt of the Step 1 resolution. The Designated Representative will review the complaint and resolution and may call an additional meeting to explore the problem. If warranted, Human Resources or the designated investigator will conduct additional fact-finding. A final decision will be rendered within 10 working days after receiving the Step 2 request, and a written summary of the resolution will be provided to the employee, person served, family, or external partner who filed the complaint.
Designated Representative Contact Information:
Mail: Anthonys Villa Inc., PO Box 337, ATTN: Compliance, Sandusky, OH 44871